Splash Designs Ltd. is an Irish company that has been designing, developing, hosting, and supporting websites since 1996. We trade as Splash. Our registered office is Killarney Road, Killorglin, Co. Kerry, Ireland.

For the purposes of GDPR and the Irish Data Protection Act 2018, Splash Designs Ltd. is the data controller for the personal data described in this policy. We are not required to appoint a Data Protection Officer, but we have a named contact for data matters: go@splash.ie.

If you are unhappy with how we handle your data, you have the right to complain to the Irish Data Protection Commission at dataprotection.ie.

Access to splash.ie is conditional on you accepting these terms. By using the Site you agree to be bound by them. If you do not agree, please leave the Site.

We reserve the right to amend these terms from time to time. The "Effective from" date at the top of the page tells you when the current version was published. We will not chase you down to ask you to re-agree, but continued use of the Site after a change means you accept the new version.

All content on splash.ie — text, images, graphics, logos, layouts, and code — is the copyright of Splash Designs Ltd., its suppliers, or its licensors, unless something is clearly marked otherwise.

You can do the following with our content:

• View it in a normal web browser for your own use

• If you are an internet service provider, supply it to your subscribers

You cannot do any of the following without our written permission:

• Copy, reproduce, republish, or redistribute the content

• Frame the Site inside another website

• Upload our content to any third-party platform

• Strip out copyright notices, trademarks, or attribution

• Use the Site or its content for any unlawful purpose

All trademarks displayed on the Site belong to us or to their respective owners. Nothing on the Site grants you any license to use any of those trademarks without permission.

We sometimes link to other websites because they are useful, interesting, or relevant. We do not control those websites and we are not responsible for their content. A link from our site is not an endorsement of the linked site or anything on it.

If you click through to a linked site, your relationship is with that site, not with us.

When we agree to do work for you — a website, a branding job, an SEO engagement, anything — we will normally send a written proposal that sets out the scope, the price, and the timeline. That proposal, signed off by you, is the contract for the work. These terms apply to anything the proposal does not specifically cover.

If something needs to change after work has begun (additional pages, extra revisions, new features that were not in the original scope), we will quote those changes separately and proceed only when both sides have agreed.

Most of our project work uses a 50/50 payment structure. 50% deposit is due on sign-off to confirm the project and reserve production time. 50% is due on completion, before the work goes live or is handed over. Different structures may apply to specific projects and will be set out in your proposal.

Once the deposit has been paid and we have begun any preparatory, design, or development work, the deposit becomes non-refundable. This reflects the time allocated, the project planning, the initial design work, and other resources committed at the early stages. If we have not yet started work, you can request a refund of the deposit.

You are liable for all transactions made in your name or with your authority. If you spot something on a statement that you believe is wrong, contact us straight away.

Late payment of an invoice may result in work being paused until the account is brought back up to date. We reserve the right to charge interest on overdue invoices in line with the European Communities (Late Payment in Commercial Transactions) Regulations 2012.

The timeline in your proposal assumes that you provide content, feedback, and approvals within reasonable timeframes. Most projects need input from the client at several stages — copy, images, sign-off on designs, content for specific pages. If those inputs are delayed, the project end date will move accordingly.

We will be honest with you when timelines are slipping because of late input, and we will work with you to get back on track. We do not penalise clients for normal delays. But we cannot guarantee a timeline that depends on input we have not received.

If a project stalls for more than 60 days due to lack of client input, we may invoice the work completed to date and pause the engagement. Resuming after that is by mutual agreement.

Branding work goes through a revision process to make sure the final design is right for your business.

SME Branding Package - Up to four additional revisions after the initial proof. Revisions are intended to refine designs in a specific direction, not to start over. The four-revision allowance covers the changes most clients need.

Corporate Branding Package - Up to ten additional revisions after the initial proof. A larger revision allowance reflects the deeper exploration that corporate identity work usually requires. If you want more revisions than the package allows, we will quote the additional work and proceed only after both sides agree. Once we have provided the first proof, the project is non-refundable. All copyright in the final branding passes to you once the branding has been paid for in full.

Some projects need third-party software, plugins, themes, integrations, or licences to deliver the agreed functionality. Common examples include Shopify themes, premium WordPress plugins, font licences, and software-as-a-service subscriptions.

These costs are billed at cost price and invoiced separately from the project deposit. We will tell you what is needed and get your approval before purchasing anything on your behalf. Renewal of these licences after the project ends is your responsibility unless we have specifically agreed otherwise.

If you take hosting or a website care plan with us, the following terms apply.

• Hosting - 12 month minimum term, renewing annually. Hosting is billed monthly by direct debit through GoCardless, with a 12 month minimum term. After the first year, hosting renews on a rolling annual basis. To cancel, give us 30 days notice before the renewal date.

• Website care plans - Monthly, with 30 days notice to cancel. Care plans are billed monthly by direct debit. Either side can cancel with 30 days notice, no minimum term beyond the notice period. We would rather you stayed because the plan is working than because you are stuck.

• Rescue work without a care plan - €160 + VAT per hour, billed in 15 minute slots. If you are not on a care plan and your site needs work — updates, fixes, recovery, anything else — we charge €160 + VAT per hour. We will give you an estimate before starting and we will not exceed it without your approval.

Hosting fees and care plan fees are non-refundable for periods already paid. If you cancel mid-month, the remainder of that month is not refunded.

When we work with you, we may handle personal data — your contact details, your team's contact details, and sometimes data belonging to your customers (if we are building a system that processes customer data on your behalf).

For your business contact data, we are the data controller and we handle that information in line with our Privacy Policy.

For data belonging to your customers that we process on your behalf (for example, contact form submissions on your website that we host), you are the data controller and we are the data processor. A separate Data Processing Agreement may apply to specific projects, and we will provide one if your project requires it.

You have specific rights under GDPR, including the right to access, correct, or delete your personal data. To exercise these rights, email go@splash.ie. If you are unhappy with how we handle your data, you can complain to the Irish Data Protection Commission.

Cookies on splash.ie are covered by our separate Cookie Policy.

Most of our project work uses a 50/50 payment structure. 50% deposit is due on sign-off to confirm the project and reserve production time. 50% is due on completion, before the work goes live or is handed over. Different structures may apply to specific projects and will be set out in your proposal.

Once the deposit has been paid and we have begun any preparatory, design, or development work, the deposit becomes non-refundable. This reflects the time allocated, the project planning, the initial design work, and other resources committed at the early stages. If we have not yet started work, you can request a refund of the deposit.

You are liable for all transactions made in your name or with your authority. If you spot something on a statement that you believe is wrong, contact us straight away.

Late payment of an invoice may result in work being paused until the account is brought back up to date. We reserve the right to charge interest on overdue invoices in line with the European Communities (Late Payment in Commercial Transactions) Regulations 2012.

We make every reasonable effort to keep splash.ie and the sites we host available 24 hours a day, 7 days a week. Electronic services are subject to interruption, breakdown, and scheduled maintenance. Access to the Site is provided on an "as is" and "as available" basis only.

For sites we host on behalf of clients, we monitor uptime continuously and aim for 99.9% availability. This excludes planned maintenance windows, which we communicate in advance where possible, and outages caused by third-party providers, internet routing issues, or distributed denial-of-service attacks.

To the fullest extent permitted by Irish law, our liability to you for any claim arising out of these terms or our work for you is limited to the total fees you have paid us in the 12 months preceding the event giving rise to the claim.

We are not liable for:

• Indirect, incidental, special, or consequential damages

• Loss of profits, loss of revenue, or loss of business opportunity

• Loss of data caused by third-party services, hosting providers, or events outside our reasonable control

• Damages arising from third-party content, plugins, or services we have not built ourselves

• Acts or omissions of users of websites we have built (including comments, reviews, or user-generated content)

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited under Irish law.

We may update these terms from time to time to reflect changes in our services, the law, or how we run the business. The "Effective from" date at the top of the page tells you when the current version was published.

If we make a meaningful change that affects existing clients, we will email the affected clients in advance. Minor wording fixes, clarifications, and updates that do not change the substance do not get flagged.

These terms are governed by and construed in accordance with the laws of Ireland. Any dispute arising under or in connection with these terms is subject to the exclusive jurisdiction of the Irish courts.

If any part of these terms is found by a court to be invalid or unenforceable, the rest of the terms will continue in full force and effect.

All rights not expressly granted in these terms are reserved.

Where you have a direct debit mandate in place with us, that mandate covers all sums payable to Splash Designs Ltd under your agreement with us. This includes recurring fees such as hosting, care plans, and platform subscriptions. It also includes one-off invoices for project work, additional services, and any other charge raised outside your recurring billing.

Invoices are payable within 30 days of the invoice date. Where an invoice remains unpaid after that period, we may collect the outstanding amount from your account under your existing mandate. Each invoice states the amount payable and the date on which collection will take place, and that invoice serves as your advance notice of collection.

You agree that this notice may be given not less than three working days before the collection date. This is a shorter period than the fourteen calendar days set out in the SEPA Direct Debit scheme rules, and you accept that shorter period by entering into this agreement. If you wish to query an invoice, contact us in writing at accounts@splash.ie before the stated collection date, and we will hold the collection while the query is resolved.

Where you do not have a direct debit mandate in place, invoices remain payable within 30 days by the method stated on the invoice. You agree to keep your mandate active for the term of your agreement with us and to tell us of any change to your bank details. Where a collection fails, we may present it again, and you remain responsible for any bank charges or fees arising.